$150 per user, per month. That's the price.
Most IT pricing is built so you cannot compare it with anything. Ours is a single figure per person, and the statement below is everything it covers.
What the fee covers
- Support with no per-ticket charges and no after-hours loading
- Modern Workplace implementation and ongoing management
- A 24/7 security operations centre with Defender for Endpoint
- The Essential Eight security baseline
- Microsoft 365 backup with scheduled restore tests
- Monitoring, monthly reporting and projects agreed in your roadmap
What costs extra
Hardware and Microsoft licences, at the price we pay. Nothing else is added to the invoice.
How it compares
Managed IT in Australia is commonly sold in tiers, by the ticket, or bundled with margins on hardware and licences. Here is how our model differs.
| IT Support Provider | Common elsewhere | |
|---|---|---|
| How you are billed | $150 per user, per month, everything included | Per-ticket, block hours or tiered bundles |
| Hardware and licences | At cost, buy price shown | Often resold with a margin |
| Contract | Month to month | Often multi-year with exit fees |
| 24/7 security monitoring | Included for every user | Often an optional add-on |
| Your documentation | Yours, handed over on request | Not always shared |
Pricing questions
What does $150 per user, per month include?
Support, Modern Workplace implementation and management, the 24/7 security operations centre with Defender for Endpoint, Microsoft 365 backup with restore tests, device management, monitoring, and projects agreed in your roadmap. Hardware and Microsoft licences are extra, but passed through at cost.
Why don't you mark up hardware and licences?
Because a margin on what we sell would colour every recommendation we make. Our income is the per-user fee, so our advice is only about what works for you. You see our buy price on every invoice.
Are we locked into a contract?
No. The agreement is month to month and six pages long. Give us a month's notice and we hand over every credential, document and configuration record we hold.
- Service desk and supportIncluded
- Modern Workplace: Microsoft 365, Intune, Entra IDIncluded
- 24/7 SOC and Defender for EndpointIncluded
- Backup with scheduled restore testsIncluded
- Microsoft licencesAt cost
- Laptops and hardwareAt cost
See your price, line by line.
Tell us roughly how many people you have and what is in place now. We reply within one business day with a straight answer.