Honest IT support, in writing
Plenty of providers say they are honest. These are the specific things we commit to, and they are in the agreement you sign.
One price per user
$150 per user, per month. No per-ticket charges, no block hours, and no after-hours loading.
Zero markup
Hardware and Microsoft licences at the price we pay, with the cost visible on every invoice.
Month to month
No multi-year term and no exit fee. A month's notice ends the agreement.
Your documentation is yours
Every credential, setting and record we keep is yours, and it is handed over in a usable format if you leave.
A plain-English agreement
Six pages you can read in a coffee break, with nothing hidden in schedules.
We own our mistakes
When something is our fault, we say so, fix it, and tell you what we changed.
Straight advice on fit
If we are not the right provider for you, we will say so before you sign, not three months in.
Security for everyone
The same baseline and 24/7 SOC for every client, not only the ones who ask.
Hold us to it.
Tell us roughly how many people you have and what is in place now. We reply within one business day with a straight answer.